SCTEL.AI is the AI and automation arm of SmartCom Telephone, a locally owned communications provider that has been serving South Texas businesses and communities for more than two decades with internet, data, and telephone services. (SmartCom Telephone & Internet)

We build on the same foundations that made SmartCom successful: reliable infrastructure, deep networking expertise, and a customer-first mindset. SCTEL.AI takes that long-standing telecom and ISP experience and applies it to modern AI, automation, and data-driven operations.

Our Roots in South Texas Infrastructure

SmartCom operates from McAllen, Texas, with facilities and network presence across the Rio Grande Valley and other South Texas markets. Over the years, the team has engineered and maintained fiber, DSL, and advanced access networks for residential, commercial, and multi-dwelling properties, including MDU/MTU projects that demand high-uptime, high-capacity connectivity. (SmartCom Telephone & Internet)

That same group of engineers, technicians, and network specialists now powers SCTEL.AI, giving our AI projects something many “pure software” shops lack: a real, hardened network and data center backbone underneath the models.

Network-First, AI-Driven

SmartCom’s network includes diverse IP transit connections and public peering in major exchange locations such as Dallas, Washington DC, and San Jose, with a multi-homed ASN (AS14860) and native IPv6 support across the backbone. (SmartCom Telephone & Internet)

SCTEL.AI leverages that infrastructure to deliver:

  • Private, on-prem or data center–hosted LLMs
  • Low-latency access for users and internal systems
  • Segmented, secure environments for sensitive workloads
  • High-availability designs that look more like carrier networks than labs

In short: we don’t just run models; we run them on a real ISP-grade network that we control end-to-end.

What We Focus On

SCTEL.AI is dedicated to practical, applied AI for organizations that care about reliability and control. Typical areas we work in include:

  • AI for Support & Operations
    • Ticket classification and routing
    • Knowledge-base search and assistants for internal teams
    • Automated responses and draft resolutions
  • Network & Infrastructure Intelligence
    • Log and event analysis
    • Trend and anomaly detection
    • Summaries and reports for NOC and management
  • Voice & Communication Intelligence
    • Call transcription and summarization
    • Keyword and sentiment analysis
    • QA and training insights
  • Business Process Automation
    • Document drafting, summaries, and extraction
    • CRM and sales process helpers
    • Internal policy and SOP assistants

All of this is delivered with a bias toward local or private deployment whenever possible, so your data stays within environments you control.

Local Team, Long-Term Relationships

SmartCom has built its reputation not on advertising but on word-of-mouth and long-term customer relationships across South Texas. (SmartCom Telephone & Internet)

SCTEL.AI follows that same philosophy:

  • Talk directly with engineers, not a script.
  • Design solutions around your actual environment, not generic diagrams.
  • Stick around to operate and refine what we build with you.

We’re not trying to be a generic SaaS product. We’re an engineering partner with skin in the game.

Who We Work With

Because of our telecom and network roots, we’re a natural fit for:

  • ISPs and telecom providers
  • School districts and public entities
  • Healthcare and clinics with compliance needs
  • Cities, utilities, and public safety agencies
  • Multi-site enterprises and regional businesses

If you already work with SmartCom for connectivity, voice, or network services, SCTEL.AI can extend that relationship into AI and automation — using infrastructure and people you already know.

Our Mission

SCTEL.AI exists to bring real, reliable AI to the same kind of environments where SmartCom has delivered communications: places where uptime matters, where data is sensitive, and where “it just works” isn’t optional.

We combine:

  • Carrier-grade networking
  • Practical, local or private AI deployments
  • A hands-on engineering team

…to help organizations move from “AI experiments” to production systems that actually support operations.

Let’s Talk

Whether you’re exploring your first internal AI assistant, want to host your own LLMs on SmartCom-backed infrastructure, or need a full architecture for AI + network + security, we’d be happy to walk through options with you.

SCTEL.AI – Built on SmartCom’s network. Focused on your AI.